A+ Certification: Operating Systems is the course you should take if your job responsibilities include the support of computers running the Windows 9x, Windows 2000, and Windows XP operating systems This course, along with the A+ Certification: Hardware course, prepares you for the CompTIA A+ Operating Systems certification exam In this course, you'll build on your skills with using a Windows-based operating system to learn the specific skills you need to install, maintain, and troubleshoot the Windows 9x, Windows 2000, and Windows XP operating systems

After completing this course, students will be able to:

• List Windows and command-line tools

• Manage applications

• Install network components

• Implement local security in Windows 2000/NT/XP

• Manage file and print resources in Windows 2000/NT/XP

• Manage file and print resources in Windows 9x

• Manage disk resources in Windows 2000/NT/XP

• Manage disk resources in Windows 9x

• Connect to Internet and intranet resources

• Implement virus protection

• Prepare for disaster recovery

• Recover from disaster

• Install client operating systems

• Automate client operating system installations

To ensure your success in this course, we recommend that you know how to complete the following tasks:

• Start up and shut down the computer

• Log on to a computer or computer network

• Run applications

• Move, copy, delete, and rename files in Windows Explorer

• Browse and search for information on the Internet

• Send and receive email

• Basic knowledge of computing concepts, including:

• The difference between hardware and software

• The functions of software components such as the operating system, applications, and file system

• The function of a computer network

Although it is not a requirement, it is strongly recommended that you take A+ Certification: Core Hardware prior to taking this course

This course will help the student prepare for CompTIA A+ Operating Systems examination

The student kit includes:

• Hardware and Operating Systems Manual
• Knowledge Coach™ CD-ROM with assessment questions and overheads to supplement the classroom experience
• Access to Knowledge² online tutorials for students to continue their study outside of the classroom
• Premium computer tool kit
• Professional quality digital multimeter
• Anti-static wristband
• Heavy-duty nylon briefcase

Lesson 1: Introduction to Computers

• A Brief History of Computers

• Desktop Computer System Components and Their Functions

• Software and Firmware

• Numbering Systems

Lesson 1: Windows Tools

• Windows Graphical Tools

• Windows Command-line Tools

Lesson 2: Managing Applications

• Install a Windows Application

• Configure Virtual Memory

• Install a Non-Windows Application

• Configure a Non-Windows Application

• Remove an Application

Lesson 3: Installing Network Components

• Update a Network Card Driver

• Configure TCP/IP

• Troubleshoot TCP/IP Connectivity

• Install or Remove NetBEUI

• Install or Remove NWLink IPX/SPX

• Install a NetWare Client

• Configure a Network Connection in Windows 9x

Lesson 4: Implementing Local Security in Windows 2000/NT/XP

• Create or Delete Local User Accounts

• Modify User Account Properties

• Set Workgroup or Domain Membership

• Configure File and Folder Security

• Encrypt Files and Folders

Lesson 5: Managing File and Print Resources in Windows 2000/NT/XP

• Share Folders

• Connect to a Network Printer

• Capture a Printer Port

• Install a Local Printer

• Troubleshoot Printing

Lesson 6: Managing File and Print Resources in Windows 9x

• Set Workgroup or Domain Membership

• Configure the Security Level

• Share Folders

• Install a Printer

• Troubleshoot a Printer in Windows 9x

• Enable User Profiles

Lesson 7: Managing Disk Resources in Windows 2000/NT/XP

• Create or Delete a Partition

• Convert a FAT Partition to NTFS

• Compress Files and Folders

• Defragment a Hard Disk in Windows 2000/XP

Lesson 8: Managing Disk Resources in Windows 9x

• Create or Delete a Partition

• Compress a Hard Disk

• Convert a FAT Partition to FAT32

• Defragment a Hard Disk

Lesson 9: Connecting to Internet and Intranet Resources

• Create a Dial-up Connection

• Create a VPN Connection

• Configure a Web Browser

• Configure an Email Client

• Troubleshoot Internet and Intranet Connections

Lesson 10: Implementing Virus Protection

• Install Virus Protection Software

• Configure Virus Protection Software

• Create a Clean Boot Disk

• Manually Update Virus Definitions

• Remove a Virus

Lesson 11: Preparing for Disaster Recovery

• Create a Boot Disk

• Create an Emergency Repair Disk

• Install the Recovery Console

• Back Up Data

• Back Up System State Data

• Back Up the Registry

• Prepare for an Automated System Recovery

Lesson 12: Recovering from Disaster

• Troubleshoot an Application

• Troubleshoot Hard Disks

• Restore Data

• Restore the Registry

• Restore System State Data

• Recover Boot Sector Files

• Perform an Automated System Recovery

Lesson 13: Installing Client Operating Systems

• Install a Windows Client Operating System

• Upgrade a Windows Client Operating System

• Troubleshoot Operating System Installations

• Add or Remove Operating System Components

Lesson 14: Automating Client Operating System Installations

• Perform an Unattended Installation

• Create a Computer Image

• Install a Computer Image