Workshop Duration: 4 hours
To succeed in today’s changing workplace, every employee needs a firm foundation
for communicating with managers and coworkers, and a clear understanding of
workplace norms and expected attitudes and behaviors. What it Takes to Succeed: The Basic Principles addresses the basics of success
in the workplace: minimal expectations (including appropriate dress, regular
attendance and other aspects of a strong work ethic) as well as broad guidelines
for day-to-day interactions with others. Learning Objectives:
- Describe behaviors that prevent people from being successful at work
- Identify behaviors that help people succeed at work
- Identify two keys to success—how you present yourself and how you interact with
others
- Use The Basic Principles to improve their interactions with others
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Workshop Duration: 4 hours
Expressing themselves clearly at work is a task many employees find
challenging, whether in day-to-day interactions, during a meeting or
with someone in a position of authority. Even so, beginning with the
initial job interview, the ability to speak confidently is vital for
success at work. In addition, many organizations today ask employees
to express their opinions, make suggestions and present ideas. The four-step process in this workshop helps participants prepare
and deliver a clear message. The workshop includes practical tips on
overall organization and presentation, and helps participants look
at the information from the listener’s point of view. Through
multiple practice opportunities, participants gain the confidence
and skill to speak out in ways that help them achieve positive
results through a positive impact on their listeners.
Learning Objectives:
- Use a four-step process—TALK—to prepare and deliver a message with
confidence
- Explain the importance of speaking with the listener’s point of view
in mind
- Describe and use several techniques to help a speaker organize his
or her thoughts in preparation for delivering a message
- Describe and use several techniques to deliver a message confidently
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Workshop Duration: 4 hours
If the only constant these days is change, it’s vital for all employees to
respond swiftly and positively to the many changes they face or will face in
their jobs. Because of the natural human resistance to change, however, it’s
easy for them to feel victimized and, as a result, to be left behind or, worse,
to seek other employment. This workshop offers a four-step process for making the most of change, rather
than resisting or just enduring it. After a video examination of resistance to
change, the workshop helps participants come to grips with their own resistance,
weigh their options, find positive responses and encourage others to do the
same. The workshop fosters practical optimism by helping participants see the
bright side of the new situation rather than dwelling on what is lost.
Learning Objectives:
- Give several reasons why people resist
change
- Explain the change dilemma—people
naturally resist change, but organizations
need people who are flexible
- Use a wide variety of behaviors—FLEX
Steps—to respond positively to change
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Workshop Duration: 4 hours
Frequent changes, tight deadlines, unresolved issues, personality conflicts and
issues from home all can make the workplace a pressure-cooker where emotions get
out of control—affecting both performance and relationships. To succeed at work,
employees need to understand what tends to set them off and possess skills for
cooling down tense situations. This workshop helps participants explore the consequences—for themselves and
others—of allowing emotion to get the better of them. They then work together to
identify their individual “hot buttons” and develop appropriate coping
strategies. They also consider and apply guidelines for handling others who may
be out of control emotionally, and for moving the conversation toward calm,
rational problem-solving. Participants come up with their own reminders of key
techniques and plan later application of the skills they’ve learned.
Learning Objectives:
- List their hot buttons
- State the two keys to effectively defusing emotionally charged situations
- Describe several methods for cooling down a situation
- Use a variety of responses to cool down an emotionally charged situation with
another person
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Workshop Duration: 4 hours
In almost every job, success depends on shared projects, effective group
interaction, coordinated effort and helping one another in a pinch. Where team
skills and awareness are weak, an employee can impede the performance of the
team, with potentially disastrous secondary impact on the entire organization. This workshop takes a close look at key team behaviors—thinking big picture,
extending a hand, appreciating others and making one’s needs known. In the
dynamic opening activity, participants recognize the value of strong teamwork
and the consequences of a lack of teamwork. Then, using four TEAM guidelines,
participants assess video examples, evaluate their own team behaviors, apply the
guidelines in practice situations and plan for application after the class.
Learning Objectives:
- Explain that people who work for the same organization are all part of one large
team that needs to work together to be successful
- Describe the ripple effect one person’s behavior can have on an organization
- Describe the ideal team player
- Use four TEAM guidelines to increase teamwork among a group of people
- List obstacles to good teamwork
- Identify ways to overcome obstacles to good teamwork
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Workshop Duration: 4 hours
Many employees find it difficult to be effective at work—or even go to work—when
outside emergencies and needs intervene. To succeed long-term in their jobs,
they need practical strategies for handling likely outside emergencies that may
prevent them from going to work and for resisting the many possible temptations
to skip work. This workshop helps participants cope with a range of issues and events that can
make it hard for them to meet an employer’s minimum requirements. Participants
begin by identifying the emergencies (e.g., a car problem) and temptations
(e.g., a day at the beach) they may encounter. They then learn and apply a
four-step process for developing emergency plans and a five-step process for
resisting (and rewarding themselves for resisting) common temptations to “call
in sick” or just not show up. Learning Objectives:
- Identify the types of emergencies and temptations that might interfere with
getting to work
- Use a creative problem-solving tool—mind mapping—to develop a plan for dealing
with emergencies
- Use the four-step PLAN process to effectively communicate an emergency plan to
an employer
- Describe and use several techniques for handling temptations they find difficult
to resist
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