Workshop Duration: 4 hours
Follow a four-step problem-solving process to get from symptoms to causes,
solutions, and action plans. Learning Objectives:
- Understand the purpose of following a specific process for solving job-related
problems
- Plan application of the Key Actions in solving a job-related problem
- Successfully demonstrate the Key Actions in a practice situation.
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This workshop examines a four-step problem-solving process with a
clear set of guidelines participants can use to analyze problems and
see solutions. Participants learn how to avoid two major pitfalls of
quality improvement teams: getting derailed in the problem-solving
process and jumping to the wrong solution. They explore the value of
creating specific action plans and of following up to keep plans on
track. It also covers performance appraisals and ways to help
employees examine their own performance and commit to improved
results. Top of
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This workshop helps participants learn how to use measurement tools
and techniques to solve problems and improve work processes. They
explore 24 ways to analyze data, build creative solutions in
individual and team settings, and expand their thinking to get past
roadblocks. Top of
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This workshop covers a step-by-step method participants can use to
analyze work processes and uncover opportunities for improvement. It
asks participants to take a systems view of work and to take
responsibility for quality improvement. Top of
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A program that shows managers new ways to analyze problems,
recognize opportunities and make decisions based on high-quality
information and a range of ideas. The flexible process works for
complex as well as short-term problems, for high- and low-risk
decisions, whether the manager is working alone or on a team.
Learning Objectives:
- Avoid quick fixes that don’t get to the root causes of a problem
- Generate better choices based on logical and rational decisions
- Tap their own and others’ creativity to make better decisions and
develop better ideas
- Size up problem situations before jumping in to solve them
- Reduce the likelihood of false assumptions and quick judgments
- Evaluate alternatives objectively
- Present logical recommendations and decisions to gain acceptance
- Assess risk and make sound decisions
- Improve the quality of information and ideas that feed their
thinking
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