Workshop Duration: 4 hours
Intense competition and rapid change have dramatically expanded the need for
information. This need for more, better, faster information cannot be met by
technology alone--interpersonal communication also must improve. To work together effectively, people need to communicate clearly about shared
tasks, customer needs, activities of other groups in the organization, external
influences, and their own thoughts and feelings. Proactive Listening helps meet this need. It presents a process for listening
proactively that helps people communicate more effectively and build the
positive relationships they need to achieve personal and organizational goals. Participants learn verbal and nonverbal tips for moving from a reactive to a
proactive approach to listening. They observe positive and negative examples of
listening behavior and have the opportunity to practice new skills.
Learning Objectives:
- List typical barriers to effective listening
- List specific techniques to deal with communication styles they find challenging
- Use the Key Actions to listen proactively
- Identify steps they can take to reinforce proactive listening
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Workshop Duration: 4 hours
Emotions are bound to erupt in today's high-pressure work
environment. The challenges are to (1) prevent them from building to
the point where they inhibit rational and productive interactions
and (2) transform them from negative outbursts into positive
problem-solving opportunities. An overly emotional response is often a cue that a problem is
affecting an employee's ability to work effectively. When others are
able to deal with the emotion and move the discussion forward, a
solution is more likely to occur. This workshop gives participants a process for handling the emotions
in daily work situations. Participants learn to remain calm and
objective, to recover quickly and help others do the same, and to
take charge in difficult circumstances to keep the discussion moving
forward. Learning Objectives:
- Explain why emotions are normal and can even be helpful in work
situations
- Identify situations where emotional behavior is inhibiting
productive discussion
- Explain why the ability to maintain composure at work, or to regain
it quickly, is an important skill
- Identify ways to manage their own reactions to the emotional
behavior of others
- Use appropriate techniques to diffuse emotional behavior when it
hinders progress in a work situation
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Workshop Duration: 4 hours
Successful organizations thrive on new ideas, because new ideas can
help everyone discover better ways to work. An organization that can
put people’s good ideas to use has a powerful competitive edge:
continuous improvement. But in today’s cross-functional workplace, ideas often need support
from a wide range of people in order to be successfully implemented.
Unless people have the confidence and skills to win support for
their ideas by influencing others, many good ideas will be lost. In this
workshop, participants learn to analyze, develop and present
their ideas in a way that helps them win the necessary support.
Learning Objectives:
- Explain why influencing for win-win outcomes is an important skill
in today’s results-oriented organizations
- Recognize situations where it is appropriate to use influencing
skills
- Identify a variety of factors that motivate people
- Use the Key Actions to influence people in all areas and at all
levels of the organization
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Workshop Duration: 4 hours
Changes in the workplace are putting new emphasis on the importance
of effective collaboration. Organizations are expecting employees at
all levels to work together, often across functions, to solve
problems and make decisions that were once the exclusive
responsibility of management. While collaboration contributes to improved performance, it also can
reveal new opportunities for conflict. Consequently, employees at
every level need to be able to deal with conflict. This workshop gives participants the skills to turn conflict into
opportunities to achieve positive, productive results. Participants
identify their typical approaches to conflict; explore the pitfalls
common to dealing with conflict in today's organizations; and, using
a situation from their own work, practice the specific skills they
use on the job. Learning Objectives:
- Explain influences that are contributing to conflict in today's
organizations
- Identify behavior patterns that undermine the ability to address
conflict constructively
- Describe productive methods of dealing with undermining behaviors
- Distinguish between positions taken in a conflict and the underlying
issues
- Use the Key Actions to address conflict facing them on the job
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Workshop Duration: 4 hours
Participants examine why organizations move to teams and discuss the
challenges and rewards of team membership. They explore different
kinds of teams, their role as team members, and ways they can
contribute to the development of teams in their organization. Top of
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Workshop Duration: 4 hours
Participants discover shared values team members can use to work
together effectively. They discuss risk taking, learning from
mistakes, information sharing and dealing with change. Top of
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Workshop Duration: 4 hours
Participants learn ways to keep the team on course and explore why
course management is everyone’s responsibility. They learn 12 tools
and techniques to guide performance through a variety of situations. Top of
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Workshop Duration: 4 hours
Participants discuss the importance of team member participation in
the decision-making process and discover a win-win approach for
defining the best course of action. They practice with a series of
steps that help them move through the process, determine the
expected outcome, and identify the resources and information others
will need to support the decision. Top of
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Workshop Duration: 4 hours
Participants learn a sound, flexible-planning process for the smooth
and efficient coordination of team tasks. They use the process to
analyze assignments and projects, develop well thought-out plans,
anticipate obstacles and seek alternatives for handling
contingencies. Top of
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Workshop Duration: 4 hours
Participants learn a critical team skill: handling situations that
impede the team’s progress. They learn to raise difficult issues
with team members in a sensitive and honest manner and build trust
for strong, positive working relationships.
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