• The Principles and Qualities of Genuine Leadership™: Manager's Version
• Providing Constructive Feedback™
• Developing Others™
• Giving Recognition™

Leading Teams

• Moving the Organization Forward: Defining Your Team's Contribution
• Gaining Commitment to Preset Goals
• The Challenge of Team Leadership
• Launching & Refueling Your Team: Tools and Techniques
• Expanding Your Team's Capabilities
• Helping Your Team Reach Consensus
• Making the Most of Team Differences
• Forward Thinking

• Planning for Performance Discussions™
• Clarifying Performance Expectations™
• Correcting Performance Problems™
• Conducting Performance Reviews™

Solving Problems

• Solving Problems: The Basic Process
• Solving Quality Problems
• Tools and Techniques for Solving Quality Problems
• Analyzing Work Processes: Finding Opportunities for Improvement
• Problem Analysis and Decision Making

Leading Meetings

Individual Effectiveness

• Identifying Work Priorities and Setting Verifiable Goals
• Personal Strategies for Navigating Change
• Managing Your Priorities

WorkSkills: Steps to Your Success

• What It Takes to Succeed: The Basic Principles
• Speaking with Confidence
• Positive Responses to Change
• Defusing Emotionally Charged Situations
• Helping Your Team Work
• Managing Life Outside Work: Handling Emergencies and Resisting Temptations

• Proactive Listening
• Handling Emotions under Pressure
• Influencing for Win-Win Outcomes
• Moving From Conflict to Collaboration
• The Team Advantage
• The Basic Principles of Teamwork
• Keeping Your Team on Course: Tools and Techniques
• Playing a Vital Role in Team Decisions
• Developing Team Plans
• Raising Difficult Issues With Your Team